Zipdial

Continued..But given that there are various other telecom or internet based information providers or engagement platforms - the Indiatimes 58888service being one of the most prominent ones - what makes Zipdial unique and saleable to clients? Clarifies Valerie, “For us being toll free and being a dialing service sets us apart and makes us frictionless and disruptive! Otherwise, consumers in India generally end up paying anywhere between INR 3 to INR 10 as premium SMS charges for seeking information. Also, SMSing is much lesser of a priority than simple dialing, in India.”

However, another important differentiator according to her is that, as a service they are more about creating a pull for the customer rather than pushing information into them. “You only get information only when you ask for it. There is no breach of privacy or pesky SMSes. This is a boon keeping in mind the recent TRAI regulations that prohibit SMS pushing,” she explains.
>br> The start-up is Bengaluru based, with a small team of around 14 people and offices in cities like Delhi and Mumbai. Ensuring global delivery to clients, Zipdial relies on cloud computing, while the IVRs are local to each region. Though the company and the concept is unique to India, they have done campaigns in the Carribean and very soon plan to get into Southeast Asia.
>br> And when it comes to hunting for talent, Valerie feels that anybody can learn technology, but what they look for is that, whether the person has belief in the business and finds any value in it.
>br> Having to hop across various cities in the subcontinent quite frequently for work, Valerie is quick to point out that her work is her life! She says, “The first thing I do in the morning is check my mail and that’s the last thing I do at night, too.” However, a gush of excitement overrides her as she shares her marriage plans in June this year and that the newly-weds plan to settle down in Bengaluru itself, as we reach the end of the conversation. Click here to read more...

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Prof. Shlomo Ben-Hur (Professor of Leadership, OB and Corporate Learning, IMD) advises how to Create an Environment where Employees Speaking out can lead to better decisions

This assessment is not a reflection on individual ability or motivation, but is because of natural group dynamics. Put your best people in a cohesive group and chances are that sooner orlater, group dynamics will get the better of them.

These are not faults that arise when someone does something wrong, but are instead natural occurrences that require extra steps to avoid.

Traditional learning mechanisms are insufficient in addressing the pervasive and deep-rooted challenges of good team decisions.

This is because many of the causes of the problem are default human behaviours – what most people are accustomed to do in a given situation.

Merely establishing processes is unlikely to deliver improvement. To help people do something other than what comes naturally to them requires more than just imparting awareness of how they should act and then leaving them to it.

It demands hands-on help and repeated practice and feedback: direct and individualised interventions that enable the development of new skills. It often requires an expert coach. Click here to read more....

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The Young and The Restless Today

The booming IT industry has been struggling with the daunting challenge of attrition. As the attrition rate in domestic BPOs fluctuates between 50 to 60 per cent, organisations have realised that employee-centric initiatives are very important. At Tech Mahindra, we have designed initiatives which focus on an individual’s professional growth, such as the GLC (Global Leadership Cadre) Programme for future leaders and the GSP (Graduate Scholarship Programme) for undergraduates. Considering the average tenure of a BPO associate, we introduced the GSP in August 2010. This programme offers BPO associates an opportunity to complete their graduation while pursuing their job. It provides 100 per cent scholarship to undergraduate associates. Driving our ‘learn while you earn’ philosophy and branding, the programme focuses on associates’ professional development. This also helped Tech Mahindra with a wider pool of associates who could be considered for leadership positions in the future. This programme has so far been unmatched in the BPO industry. Click here to read more...

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Doughnuts, Coffee and Soda do Contribute to a Good Meeting

continued...Fourth, ensure that the meeting is formally structured and controlled. Since we are not talking about a free-wheeling, brainstorming type of meeting where just about anything goes, a good chair will allow for five basic steps:

1. State the proposition clearly and concisely in terms that everyone will understand;
2. Produce the information that is relevant to the subject;
3. Have structured discussions about what the information proves;
4. Come to a conclusion upon which the majority is in agreement;
5. Decide upon the action.

Fifth, the chair or his/her designee must summarise and record the discussion in writing. If any action is taken, include the name of the person responsible and the time frame within which it is to be completed. Ensure that all participants receive a copy of this report.

Finally, when all these steps are taken and you still find yourself bogged down by trivial items, consider the advice by Robert Townsend, the late chairman of Avis Rent A Car and author of Up The Organization on how to keep meetings on schedule. He suggests that all participants stand up for its duration!

The author is President, Ken Moore Associates, and an adjunct professor at State University of New York at Albany and at the Union Graduate College. kmoore01@nycap.rr.com. Read More..

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